Legal

Privacy Policy

Effective date: REPLACE — the date these terms go live

For the site owner — remove this box before launch. This template describes the tracking actually implemented on this site. It still needs review by a California attorney against your real data practices, your CRM and call-tracking vendors, your retention periods, and current CCPA/CPRA requirements. Confirm every vendor named below is one you actually use, and add any that are missing.

Who we are

TSR Trenchless, Inc., 31952 Via Montura, San Juan Capistrano, CA 92675. Contact: (877) 759-5082 or CONFIRM — info@tsrtrenchless.com, or keep the existing address on the old domain.

Information you give us

When you submit the estimate request form we collect the name, phone number, email address, city, property type and message you provide, along with the page you submitted from. We use it to respond to your request, schedule and perform work, and communicate with you about that work.

Information collected automatically

Website analytics

We use Google Analytics to understand how visitors find and use this site — pages viewed, approximate location, device and browser type, and how you arrived. IP addresses are anonymized. We have configured Google Analytics with advertising features, ad personalization and ad data sharing switched off by default.

You can turn analytics off for your browser at any time using Your Privacy Choices. That preference is stored locally in your own browser and applies to that browser only.

Click fraud protection

We use ClickCease to detect and block fraudulent clicks on our paid search advertising. It collects technical signals about visitors arriving from ads — IP address, device and browser characteristics, and click behavior — to identify automated and fraudulent traffic. We treat this as strictly necessary security and fraud prevention, so it operates regardless of your analytics preference. Without it, our advertising budget is exposed to bot traffic that would not honor an opt-out in any case.

Call tracking and recordings

The phone numbers on this site route through call tracking so we can tell which marketing brought a call. We record the number you called from, the number you dialed, the time and the duration. Calls are recorded; you hear a notice to that effect at the start of every call, before speaking to anyone.

Video

Video on this site is embedded from YouTube using their no-cookie domain and does not load until you press play. Once you do, YouTube may collect information under Google's privacy policy.

Global Privacy Control

If your browser or an extension sends the Global Privacy Control signal, we treat it as a valid opt-out request and analytics does not load. You do not need to do anything else.

How we share information

We do not sell personal information for money. We share information with service providers who process it on our behalf — the form processor that delivers your enquiry to us, our analytics provider, our click fraud provider, and our call tracking provider — under terms limiting their use of it to providing that service.

Use of analytics and advertising technology may constitute "sharing" for cross-context behavioral advertising under California law. The opt-out described above, and the Global Privacy Control signal, both stop it.

Your California privacy rights

If you are a California resident, you have the right to:

Know what personal information we collect, use and share about you
Request a copy of that information
Request deletion of it
Request correction of inaccurate information
Opt out of sale or sharing for cross-context behavioral advertising
Not be discriminated against for exercising any of these rights

To make a request, contact us at CONFIRM — info@tsrtrenchless.com, or keep the existing address on the old domain or (877) 759-5082. We will verify your identity before acting on a request about specific personal information. You may use an authorized agent.

Retention

We keep estimate requests and job records for as long as needed to perform the work, honor warranty obligations, and meet legal and tax requirements. Analytics data is retained according to our Google Analytics configuration.

Children

This site is not directed to children and we do not knowingly collect information from anyone under 16.

Security

This site is served over HTTPS. Form submissions are transmitted encrypted. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes

We may update this policy. The effective date above reflects the current version.

Contact

TSR Trenchless, Inc.
31952 Via Montura, San Juan Capistrano, CA 92675
(877) 759-5082 · CONFIRM — info@tsrtrenchless.com, or keep the existing address on the old domain